Frequently Asked Questions
Rug Information and Care Instructions
Should I use a rug pad with my new rug?
We recommend using a rug pad with all of our rugs. A rug pad provides extra cushion and support, and also keeps the rug from sliding. Felt pads are best for hardwood floors, and a felt/rubber mix is best for preventing sliding due to high traffic or pets. Here are the rug pads that we recommend.
Will my rug be clean when I receive it?
All of our vintage rugs are cleaned and repaired in Morocco or Turkey before we receive them in our Austin store. If there are any noticeable areas of discoloration or damage on our vintage rugs they will be noted and images will be displayed on the product page. The rug will naturally air out and any shedding will settle within a few days of being in your home.
If you have any specific questions please e-mail firstname.lastname@example.org.
How do I keep my rugs clean?
We recommend vacuuming on the lowest setting regularly just to remove dirt that may get into your rug. We also recommend flipping rugs over in their place for a week at a time, periodically, for any collected debris to naturally fall out.
If you spill something on the rug, try and blot it out immediately with a clean white cloth. Then use a little water on a clean white cloth and blot the stain again. If the stain is still visible on the rug we recommend mixing a little water with a pH neutral soap or white vinegar and trying to blot the spill with that. If that doesn’t work then we recommend taking your rug to a professional rug cleaner.
Returns & Exchanges
If for any reason you change your mind about your purchase, domestic returns can be made up to 14 days after date of purchase for store credit.
To be eligible for store credit, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Store credit never expires
Our vintage rugs are eligible for store credit within 14 days of purchase, however a $95 restocking fee will be deducted, if the item has been shipped. Customer will be responsible for return shipping fees, and any insurance that should be applied.
All international sales are FINAL SALE.
All sale items are FINAL SALE.
All items purchased with a discount code of 20% off or higher are FINAL SALE.
All items purchased using Affirm are FINAL SALE.
-Health, beauty and personal care items
We offer both domestic and international shipping. Shipping rates are calculated at checkout.
Rugs over $500 ship free within the USA and Canada.
Rugs over $500 ship to Europe for a flat rate of $50.
Any additional international rates will be calculated at checkout. Buyer is always responsible for any incurred duties charges.
Please e-mail email@example.com with any additional shipping questions
Trade & Wholesale
Do you offer a discount for interior designers?
We sure do! Please visit our Apt. F Trade Program page for more information on how to get set up.
Do you offer any products at wholesale?
We offer a collection of vintage rugs and pillows that are designed in house at wholesale prices to approved retailer accounts. Please e-mail firstname.lastname@example.org for more information on wholesale pricing and products.