Free Shipping Promotions

• Free Rug Shipping is available on rug purchases shipping within the continental United States.
• Apartment F will choose the most appropriate shipping carrier. If you would like to specify the carrier, an additional fee may be required. 



Our Return/Exchange Policy

If for any reason you change your mind about your purchase, domestic returns of less than $2000 (within 48 U.S. states) can be made up to 14 days after date of purchase for store credit in the form of a gift card. Send an email to hello@shopaptf.com for return instructions.

*Items priced at $2000 and above will incur a 20% restocking fee, and additional funds will be returned to the original form of payment. We are no longer able to offer a store credit or gift cards for returns valued at $2000 or more. All previously issued gift cards are still valid.


To be eligible for store credit, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Item must be in the same condition as it was upon receiving. 

 

All international sales are FINAL SALE.

All sale items are FINAL SALE.

All items purchased with a discount code of 20% off or higher are FINAL SALE.

All items purchased using Shop Pay are FINAL SALE.

 

Refunds

All expenses will be credited back via store credit, with the exception of the shipping cost. Shipping charges are non-refundable. Customer is responsible for return shipping. 

If a fragile piece arrives damaged, please send a photo within 24 hours of receiving to hello@shopaptf.com. We will either send you a new piece (when available) or refund your money, whichever is preferred. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods.

 

Store Credit

Store credit never expires. Store credit is only available on purchases of $1,999 or less.


Additional non-returnable items:

Gift cards

Pantry items

Health, beauty and personal care items

*Please do not send your purchase back to the manufacturer.


Shipping

To return your product for store credit, you should secure and mail your product to:

Apartment F Returns

1200 E. 11th Street Suite 104

Austin, TX 78702

Apartment F is not responsible for lost items after they leave our facility. If a package is lost, we will follow the appropriate actions to file a claim with the courier, however can not guarantee the package will be recovered. Please ship to an address in which you know you will be able to securely receive the package.

The customer will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable.

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item.

Shipping Claims

Please submit shipment claims in our easy online portal here.

 

What is LABL Shipping Protection?

LABL Shipping Protection is an optional service that provides coverage for your shipments against lost, stolen or damaged orders while in transit. It offers peace of mind by ensuring that you receive a replacement or refund for the value of the item if it is lost, stolen or damaged while in transit to your address.


How does LABL Shipping Protection work?

When you opt into LABL Shipping Protection at the time of purchase, it adds an additional layer of security to your order. If your package is lost, stolen or damaged during shipment, you can submit your claim here.


Do I have to pay extra for LABL Shipping Protection?

Yes, LABL Shipping Protection is an optional service, and there is an additional fee associated with this product. The cost is calculated based on the total value of your order. 


What does LABL Shipping Protection cover?

LABL Shipping Protection covers the following scenarios:

  • Lost: If your package is lost in transit

  • Theft: If your package is stolen after delivery

  • Damage: If your package arrives damaged


How long do I have to wait to know if my claim has been approved?

Our average response time for claims review is 2 business hours. Please note that claims submitted outside our specified time frames may experience a delay as we wait to ensure that appropriate time has passed.


Lost Orders - Claims must be filed 7 days after the last date of tracking update.
Stolen Orders - Claims must be filed 5 days after the date of delivery.

Damaged Orders - Claims can be submitted immediately upon discovery.


How long does it take to process a claim with LABL Protect?

You should find out if your claim has been approved within just a few hours of the merchant or you submitting a claim. Reorders are placed at time of approval as well. 

 

What happens after a claim is approved?

When your claim has been approved, you will be eligible for a refund or a replacement on the lost, stolen or damaged item. 


Can I add LABL Shipping Protection to my order after purchase?

Unfortunately, you cannot add LABL Shipping Protection after an order has been placed. You must opt into this service at time of purchase.


Can I cancel or get a refund for LABL Shipping Protection?

If you cancel your purchase prior to your order shipping, you will receive a refund for LABL Shipping Protection. However, LABL Shipping Protection is not refundable if the order has shipped.