Returns & Exchanges

If for any reason you change your mind about your purchase, eligible domestic returns may be made within 14 days of delivery.

Returns are generally issued as store credit, except as otherwise noted below.

To initiate a return, please email hello@shopaptf.com for return instructions.

To be eligible for store credit, items must be unused and in the same condition in which they were received. Items must be returned with all original packaging. Textiles, including rugs and pillows, must not be washed or dry cleaned prior to return.

Store credit never expires.

Original shipping charges are non-refundable. Customers are responsible for all return shipping costs.

Orders Over $2,000

For U.S. orders with a merchandise total exceeding $2,000, approved returns are subject to a 20% restocking fee.

Due to platform limitations, returns exceeding $2,000 cannot be issued as store credit. Eligible refunds for these orders will be issued to the original payment method, less the 20% restocking fee and any original shipping charges.

Customers remain responsible for all return shipping costs and any desired shipping insurance.

Final Sale Items

The following items are final sale and are not eligible for return, exchange, store credit, or refund:

• Sale items
• Items purchased using a discount code of 20% or greater
• Sample sale items
• Gift cards
• Health, beauty, and personal care products
• Perishable goods, including food and flowers
• Newspapers and magazines
• Intimate or sanitary goods

International orders are generally considered final sale except where consumer protection laws require otherwise.

Damaged Items

If a fragile item arrives damaged, please email photos of the damage to hello@shopaptf.com within 48 hours of delivery.

We will work with you to either replace the item or issue a refund, depending on product availability and your preference.

Please do not send returned items back to the manufacturer.

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Shipping & Returns

To return an item, please first contact our customer service team at hello@shopaptf.com for authorization and instructions.

Returns should be mailed to:

Apartment F Returns
1200 E. 11th St., Suite 104
Austin, TX 78702

Customers are responsible for all return shipping costs. Shipping charges are non-refundable.

We strongly recommend using a trackable shipping service and purchasing shipping insurance. Apartment F cannot guarantee receipt of returned merchandise and is not responsible for items lost or damaged during return transit.

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European Union Orders

If your order is shipped to a country within the European Union, you may have certain statutory consumer rights that cannot be waived or limited by this policy.

Where applicable law provides additional rights relating to cancellation, withdrawal, returns, refunds, or defective goods, those rights will apply and take precedence over any conflicting terms in this policy.

Exercising Your Rights

To exercise any applicable consumer rights, please contact hello@shopaptf.com and provide your order information.

Return Shipping

Customers are responsible for the direct cost of return shipping. We strongly recommend using a trackable shipping service and purchasing shipping insurance, as Apartment F cannot guarantee receipt of returned merchandise and is not responsible for items lost or damaged during return transit.

Exclusions

Certain products may be excluded from cancellation or withdrawal rights where permitted by applicable law, including:

• Personalized or custom-made items
• Perishable goods
• Sealed goods that are not suitable for return for health or hygiene reasons once unsealed
• Gift cards
• Other products exempt under applicable consumer protection laws

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact hello@shopaptf.com promptly and provide photographs of the issue. We will work with you to resolve the matter in accordance with applicable consumer protection laws.